Shipping and Delivery
How long will it take for my order to arrive?
For New Zealand customers please allow 1-3 working days for delivery.
For Australian customers please allow up to 3 weeks for delivery.
How much does shipping cost?
We offer free shipping throughout New Zealand for orders over $50. For orders under $50, our shipping cost is $5.20.
For Australian customers shipping costs $15 nationwide.
Do you ship outside of New Zealand?
At the moment, the only country we ship to outside of New Zealand is Australia.
Do you ship to PO boxes?
Unfortunately, we are not able to ship to PO boxes.
Will my order be tracked?
Yes, all orders are tracked. You will receive a tracking number with the email confirmation of your order.
Orders
There's a problem with my order. What should I do?
We're sorry to hear that.
Please get in touch with our customer service team by:
- email at info@phloe.co.nz
- phone on 0800 622 533.
And we'll see what we can do to help resolve this for you.
Can I return a product?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@phloe.co.nz. If your return is accepted, we’ll process a full refund to your account.
You can contact us for any return questions at info@phloe.co.nz.
Can I change my order?
We do not accept exchanges but if you have purchased the wrong item please process a return and repurchase the correct item. You will be responsible for the shipping costs back to us.
Can I cancel my order?
It is not possible to cancel your order but you will be able to request a return.
To start a return, you can contact us at info@phloe.co.nz. If your return is accepted, we’ll process a full refund to your account.
What payments do you accept?
We accept all major credit cards. We also offer Google Pay and Apple Pay payment options.
Sustainability
Are your shipping boxes sustainable?
Our shipping boxes use FSC certified material including a minimum of 70% recycled content from responsible sources.
Find out more about FSC here https://fsc.org/en